Metrics and KPIs (Key Performance Indicators) are a key aspect to any successful Test Function and to any service delivery. TCL India recognise the importance and can deliver Metrics and KPIs as a natural part of their service capability, bringing them together to form a balance scorecard. This accumulation of data is sometimes referred to as a dashboard and is designed to provide a single visual display of how the service is performing against expectation.The TCL India Scorecard is broken into 7 key areas, although more areas of interest can be added if the client requires. These are the key components that are considered to be essential to the measurement of the service and the Testing it delivers.
Estimation : Accuracy : Overspend Areas : Environments : Code Delivery : Design : Requirements
Cost : Blended Rate : Cost per Defect : Onshore vs. Offshore : Cost per Project : Scale : Complexity
Responsiveness : Acknowledging Resource Requests : Identification of Candidates : Placement of Candidates : Staff Replacement : Issue Resolution
Satisfaction : Survey Responses : Project Feedback : Value Add : Innovations
Deliverables : Quality : Timely Delivery : Appropriate Sign Off : Resource Quality
Development Quality : Unit Testing : Code Delivery : Accuracy of Code : Defect Turnaround
Effectiveness : Defects by Phase : Root Cause : Analysis : Defects in Live : Script Coverage
These metrics are grouped together and provided to the client in a single diagram. The rings represent the targeted achievements for each of the primary areas, converted into a single scale. The points of the star are representative of how close to achieving the target the service has achieved. This means that the rings can be set at the required level for a period of time, or adjusted monthly, driving through change within the service.
Cost : Blended Rate : Cost per Defect : Onshore vs. Offshore : Cost per Project : Scale : Complexity
Responsiveness : Acknowledging Resource Requests : Identification of Candidates : Placement of Candidates : Staff Replacement : Issue Resolution
Satisfaction : Survey Responses : Project Feedback : Value Add : Innovations
Deliverables : Quality : Timely Delivery : Appropriate Sign Off : Resource Quality
Development Quality : Unit Testing : Code Delivery : Accuracy of Code : Defect Turnaround
Effectiveness : Defects by Phase : Root Cause : Analysis : Defects in Live : Script Coverage
These metrics are grouped together and provided to the client in a single diagram. The rings represent the targeted achievements for each of the primary areas, converted into a single scale. The points of the star are representative of how close to achieving the target the service has achieved. This means that the rings can be set at the required level for a period of time, or adjusted monthly, driving through change within the service.
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